Case Study: NIBRT Training Delivers Strong Return for Zifo R&D Solutions
Zifo regularly sends their biotech IT support team to NIBRT to deepen their scientific knowledge and understanding of laboratory processes. This customised training is delivered through in-person sessions at NIBRT's simulated GMP facility and complemented by online learning via the NIBRT Online Academy (NOA). By gaining insights into the scientific processes used in labs, Zifo's IT support team is better equipped to meet the needs of their biotech clients..
What training did NIBRT provide?
NIBRT offers Zifo trainees access to a comprehensive suite of courses through the NIBRT Online Academy, an award-winning bioprocessing e-learning platform. This preparatory education is followed by a customised week long training course held in Dublin. The training is designed to align with Zifo’s objectives, demonstrating how the equipment their specialists work with integrates within standard bioprocessing labs, production suites, or manufacturing environments.
During the training, participants experience working in a GMP-like environment. They undergo gowning procedures and collaborate with NIBRT trainers to understand the role of various equipment within a broader manufacturing workflow.
What has been the return on investment from the NIBRT training?
Since the start of the collaboration with NIBRT, Zifo has reported significant company growth, which they attribute to their commitment to training and developing excellence in their employees:
- 400% growth in their lab computer business.
- Doubling of their customer base.
- Addition of 3 of the top 5 biopharma companies to their support landscape.
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How do you rate the overall quality of the course?
Overall satisfaction on training provided and experience at NIBRT?
How do you rate the trainers?
9.4/10
9.2/10
9.6/10
*Feedback scores from recent Zifo trainees at NIBRT
Neil Whitford
Director
The collaboration with NIBRT to create the practical arm of our Lab Compute Academy is one of the core investments Zifo is making in the professional development of its employees. After some decades in this industry, I know the pain our customers feel from traditional IT support who rarely understand the science they are supporting. This is why we partnered with NIBRT’s functioning Bio Lab to give our people a practical introduction to QC and Research lab functions. This training is as close to a real BioPharma as possible, while remaining in a safe environment. This initiative not only aids our people but is also of value to our customers because now our IT experts will also be able to speak and understand the language of the scientists they support.
About Zifo
Zifo is a global service provider with over 2000 employees, specialising in scientific informatics. They work with a wide range of biotech companies, from startups to large enterprises, across the small and large molecule sectors as well as cell and gene therapy. Zifo’s extensive experience in delivering IT support services to research, development, manufacturing, and clinical groups has honed their expertise in scientific and informatics domains. Their services span various stages of biotech operations, including discovery, target and biomarker identification, cell and molecular biology, process development, and clinical development.
